Frank
Lemmen

E-commerce Business Analyst

ABOUT ME


I am a pragmatic Sr. E-commerce business/process analyst/architect in E-Commerce & E-business solutions. Able to participate in in-depth requirements gathering processes with both internal and external clients. Understands both business and technical solution design and can translate high-level requirements into detailed solutions and scrum user stories. I have the following scrum.org certifications: PSM-I (Professional Scrum Master) and PSPO-I (Professional Scrum Product Owner).

I can work in high volume and complex E-commerce systems with multiple legacy systems and third-party external solutions. Requirement Analysis, Experience in large and medium scale B2B, B2C, D2C, wholesaler, large retail, and telecom e-commerce solutions and environments Specialties in the E-commerce area:


  • Business analysis
  • Solution Design
  • Information architecture
  • Product data modeling
  • Agile coaching
  • High-level application design
  • Customer experience / usability
  • E-commerce re-platforming
  • PIM implementation
  • Experience with various E-commerce industry-leading solutions

Current job


Application owner/ Senior Principal Business Analyst E-Commerce
Enhancing and improving the global Medtronic connect headless e-commerce platform. Bringing the platform to the next level of maturity using the latest technology to create the best b2b/b2c customer experience on all touchpoints.


Productizing our API’s and Microservices platform as the central source for Products, Customers, Ordering, and Self-Service services.


Partnering with business and IT stakeholders, tech leads, architects, and product owners to deliver best-in-class features and solutions to help our customers deliver the best services they can around the globe.

Previous jobs/Assignments

Expert consultant SAP Hybris E-commerce & Inriver PIM system.

Team member of the CEC team. Working on PIM and E-commerce projects for mainly B2B customers.


Work areas: Requirements analyses, data model designs, workshops, educate users and configuring the solution(s). Working with Hybris E-commerce and Inriver PIM solutions

Solution architect SAP Hybris E-commerce


Core team member and part of the E-commerce delivery team to execute one of the largest pan European re-platforming projects to replace the homegrown e-commerce software with the new state of the art SAP Hybris E-commerce ecosystem. The system was a high traffic/volume B2B/B2C website.

E-business manager


Responsible for online presence and E-business and developing online concepts and strategies for the whole Nedis group.

E-commerce consultant


Together with the account managers, I was responsible for a number of accounts, where my role was advising customers, project/change management, devising functional designs and processes so that people could make optimal use of the E-business SAAS platform. During this, I never lost track of new technologies and the appropriate means. I also was involved in pre-sales projects with new customers, thus adapting the quotations to fit their wishes and demands.
I worked on several complex and extensive e-commerce SAAS projects in several fields of business (Food and Telecom).

E-business manager


Responsible for all external electronic communication. Build a complete XML infrastructure for order processing en optimized internal processes for a more efficient way of business. Change management, changing the way people think about e-commerce.


ICT manager

Responsible for SAP R/3, system development, E-business, Office automation, Business Intelligence

E-business Manager


Developing and maintaining electronic services. Teamleader of developers. Most developments were in PHP and Mysql systems.


Account manager
Responsible for the new business, maintaining business and all resellers in the south of the Netherlands


Inside sales
Helping customers to choose the best IT solution for their end-customers. Specialized in the brand Compaq and the server lines.