ABOUT ME
As an adept E-Commerce and E-business solutions specialist, my approach is grounded in pragmatism. I am proficient in deep-dive requirements gathering with diverse internal and external parties. My understanding encompasses both the business and technical aspects of solution design, which enables me to transform high-level requirements into detailed solutions and agile user stories, all with the ultimate goal of enhancing the user experience.
I am certified by scrum.org as a Professional Scrum Master (PSM-I) and Professional Scrum Product Owner (PSPO-I). I earned my first AWS certification in 2022. In 2023, I am gearing up to undertake the AWS Solution Architect Associate certification and aim to complete the Microsoft Azure Fundamentals certification as part of my personal development goals for the year.
My proficiency extends to working with high volume, complex, multi-tiered E-commerce systems, including numerous legacy systems and third-party external solutions. I excel at Requirement Analysis and have a wealth of experience in large and medium-scale B2B, B2C, D2C, wholesaler, large retail, and telecom e-commerce solutions and environments. My specialty lies within the E-commerce domain.
- Business analysis
- Headless e-commerce
- Solution design
- Agile coaching
- Information architecture
- Customer experience / usability
- PIM implementations
- E-commerce re-platforming
- High-level application design
- Experience with industry leading vendor applications
Current job
Application owner Medtronic Connect platform/ Senior Principal Business Analyst E-Commerce/ Self Service.
Enhancing and improving the global Medtronic connect headless e-commerce platform. Bringing the platform to the next level of maturity using the latest technology to create the best b2b/b2c customer experience on all touchpoints.
Productizing our API’s and Microservices platform as the central source for Products, Customers, Ordering, and Self-Service services. The platform offers not only state-of-the-art Buying experiences but self-services like: Product returns, Warranty and Repair inquiries.
Constantly partnering with business and IT stakeholders, tech leads, architects, and product owners to deliver best-in-class features and solutions to help our customers deliver the best services they can around the globe.
My roadmap for the platform is based in MACH principles:
* Microservices & API first
* Cloud-Native: moving from on-premise to cloud and re-factoring as much as possible to serverless services.
* Headless
Previous jobs/assignments
Expert consultant SAP Hybris E-commerce & Inriver PIM system.
Team member of the CEC team. Working on PIM and E-commerce projects for mainly B2B customers.
Work areas: Requirements analyses, data model designs, workshops, educate users and configuring the solution(s). Working with Hybris E-commerce and Inriver PIM solutions
Solution architect SAP Hybris E-commerce
Core team member and part of the E-commerce delivery team to execute one of the largest pan European re-platforming projects to replace the homegrown e-commerce software with the new state of the art SAP Hybris E-commerce ecosystem. The system was a high traffic/volume B2B/B2C website.
E-business manager
Responsible for online presence and E-business and developing online concepts and strategies for the whole Nedis group. Replatforming from a homegrown e-commerce solution to an Intershop solution.
E-commerce consultant
Together with account managers, I was responsible for a number of accounts, where my role was consultancy, project/change management, devising functional designs and processes so that stakeholders could make optimal use of the E-business SAAS platform. During this, I never lost track of new technologies and the appropriate means. I also was involved in pre-sales projects with new customers, thus adapting the quotations to fit their wishes and demands.
I worked on several complex and extensive e-commerce SAAS projects in several fields of business (Food and Telecom).
E-business manager
Responsible for all external electronic communication. Build a complete XML infrastructure/gateway for order processing and optimised internal processes for a more efficient way of business. Delivered a distributor B2B webshop with various customer features.
ICT manager
Responsible for SAP R/3, system development, E-business, Office automation, Business Intelligence
E-business Manager
Developing and maintaining electronic services. Teamleader of developers. Most developments were in PHP and Mysql systems. Launched on of the first distributor B2B webshop using full open source technology.
Account manager
Responsible for the new business, maintaining business and all resellers in the south of the Netherlands
Inside sales
Helping customers to choose the best IT solution for their end-customers. Specialised in the brand Compaq and the server lines
Sometimes I write blogposts on personal projects or topics. Click for Link
E-commerce – Consultancy – Product ownership – Platform owner – Headless E-commerce – PIM data managment
(C) Frank Lemmen 2025
Technologies used: WordPress – AWS lightsail